Sunday, August 20, 2017

Quatrro Global Services walk-in for Associate/Senior Associate

Company : Quatrro Global Services Pvt Ltd
Website : www.quatrro.com
Job Role : Associate/Senior Associate
Eligibility : Any Graduate (No BE/BTech)
Experience : 0.6 - 2 Years
Salary : Rs: 1,75,000 - 2,75,000 P.A.
Job Location : Gurgaon
Walk-In Date : 21 Aug - 25 Aug 2017
Walk-In Time : 01:00 PM
Company Profile:
Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. 
For over 21 years companies of all sizes have been relying on our capabilities to leverage the benefits of globalization and gain a competitive advantage.
Quatrro consists of several complementary business lines, each one intensely focused on serving the needs of its clients with technology-based, expert knowledge services while leveraging the overall resources of Quatrro – operational excellence, global infrastructure and capital.
Job Responsibilities:
Responsible to provide Frontline Technical Helpdesk support to B2B clients.
Answering incoming support requests, inquiries via telephone, email, ticketing system & IMs to determine if problems are user, software or hardware related.
Address Daily account management tasks (Account creation/Deletion, password resets etc.).
Managing the daily open issues and doing follow ups with the clients in a timely manner.
Responsible for keeping the clients informed of progress on issues that cant be resolved on first call.
Will be responsible for updating, sharing daily calls & tickets trackers.
Understanding help desk priorities and objectives and taking an active role in accomplishing them.
Shall be working in a fast pace 24*7 environment.
Required Skills:
Good knowledge of applications like MS Office, Adobe Reader etc.
Good verbal & written communication is a must.
Should be quick decision maker, fast learner having the abilities to perform multiple tasks.
Should be strong in documentation, analytical & problem solving skills.
Should be strong in superior customer service and listening skills.
Should be organized, result oriented and a team player having the ability to meet the deadlines.
Takes training that continues to develop interpersonal skills.
Desired Profile:
Any Undergraduate/Graduate with 6 Months-2 years of experience (No B.Tech/BE).
Previous experience in Help desk support would be preferred.
No Freshers.
Venue Details:
Quatrro Global Services Pvt Ltd,
Plot No. 119, Udyog Vihar, Phase I,
Opposite to Fire Station, Gurgaon 122016.
Contact Person: