Sunday, August 20, 2017

GlobalLogic walk-in for Associate/Senior Associate

Company : GlobalLogic
Job Role : Associate/Senior Associate
Eligibility : Any Graduate
Experience : 1 - 5 Years
Job Location : Gurgaon
Walk-In Date : 21 Aug 2017
Walk-In Time : 09:00 AM Onwards
Company Profile:
Global Logic is an offshore software R&D services company with a headcount of 6000+ world-wide and has headquarters in McLean, Virginia and San Jose, California. Global Logic provides full-lifecycle product development services, including software product design, product development, quality assurance, product support and consulting services. The company specializes in telecommunications, wireless products and mobile devices, machine-to-machine, cloud computing, medical devices, digital media, commerce and business technology. In India its based out in Noida, Gurgaon , Nagpur, Bangalore & Gurgaon.
Job Description:
At least 1 year of relevant work experience in product support via Chat & email.
Strong analytical, problem solving and troubleshooting skills.
Capable of thinking critically.
Attention to detail with the ability to complete a large volume of work quickly and independently.
Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements).
Excellent written communication skills in English for email and chat support channels.
Open to work in 24*7 environment including holidays.
Enthusiasm for customer service.
Good keyboarding skills.
Team player with very good interpersonal skills and forward-looking attitude.
Open to ideas/feedback.
Job Resbonsibilities:
Provide chat, email support to resolve user problems with proactive troubleshooting.
Follow predefined (as trained) support procedures and policies.
Master the use of our support channels, processes & tools.
Identify and report Partner/user issues & feedback through appropriate channels.
Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
Effectively and judiciously escalate issues with clear communication.
Support team lead/ manager when required.
CSAT/resolution rate initiatives.
Ability and willingness to quickly complete large volumes of work with high quality.
Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.
Venue Details:
GlobalLogic Technologies Limited,
ASF Insignia SEZ Private Ltd., Grand Canyon Building,
12th Floor, Block D & E, Off Gurgaon, 
Faridabad Road, Tehsil Sohna, Gwal Pahari, Gurgaon - 122003.